Instructional & Information Technology Services

All student positions provide training. Unless otherwise noted, academic year jobs require a commitment of 6-10 hours per week, and summer jobs require 35 hours per week for 12 weeks beginning the Monday after graduation.

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Client Services Student Assistant

The Client Services Student Assistant (CSSA) works closely with the full time staff of the Client Services area.

Primary duties of the CSSA include:

• Assisting clients with computing related questions/problems at the IT Service Desk
• Assisting with imaging of computers
• Delivering computers to faculty/staff offices
• Assisting with management of public computing spaces (labs, kiosks)
• Assist with asset tracking and inventory management
• Work on other projects as assigned

Hours: The IT Service Desk is open Monday through Thursday 8:30 a.m.–6:30 p.m., Fridays 8:30 a.m.– 4:30 p.m. during the academic year. Client Services SAs work a minimum of 6 hours per week during the academic year.  Most SAs work between 6–10 hours per week.

Qualifications: Must have a strong inclination to learn about computers, good communication skills, have initiative, be able to work independently, follow directions, be punctual, and able to lift 40 lbs.

This job is for the academic school year. Ideally, we'll hire some SAs who can begin paid training with us in the final weeks of the spring semester.  A mandatory training session is held during the week prior to the start of the semester, beginning the week prior to the start of classes.  SAs are required to attend this training and we will provide housing and meals (we are accommodating of those who are also involved in customs or athletics).

Core Technologies Student Assistant: All Positions are all currently filled.

These students will work with our the IITS Core Technologies staff performing various tasks to set up and maintain the campus network infrastructure. Tasks range from light office work (answering phones and entering or updating records in our database) to manual labor (must be able and willing to push/pull/lift 50 lbs., sometimes in dusty wiring closets).

Work may extend to creating and/or updating web pages, as well as helping us test new services as we prepare them for campus deployment. A willingness to learn, attention to detail and the ability to work independently is a must. Basic computer skills required.

Special skills in demand :

• Visio, or comparable experience using software like Photoshop or CAD.
• Unix, experience with command line interface and scripting with perl/python.

If you have any of the above, be sure to inform us on the employment application. This job is for the academic school year.

Audio Visual Assistant

The Audio Visual Services department’s student AV technicians support the College’s academic and administrative events including delivering, setting up, and operating computer projectors and sound systems, videotaping classes and lectures, and providing general technical support for events.

This job is for the academic school year and your hours will vary each week. There are no set job hours. Your schedule is flexible and will change each week depending on our event schedule and your availability. The majority of the jobs are in the afternoon at 4:15 p.m., evenings, and on the weekend. The AV office is closed at night and on the weekend, so most evening and weekend events are the responsibility of our student workers.

Each week we compile a schedule of the following week’s events that require Audio Visual (AV) equipment or support and email it to all of our student workers. You reply by selecting all the events you are available to work. We then send you your schedule for the next week, trying to split up the events equally among our student assistants. Our students work an average of 3 to 8 hours per week.

Skills/Experience needed: 

• Being dependable, responsible, punctual, and professional are critical to this job. You must:
  • Remember that you are scheduled to work.
  • Be there on time (and in plenty of time to set up any equipment that is required.)
  • Stay for the entire event (unless specifically instructed that it is OK to leave.)
  • Find a substitute if you realize that you are going to be late (or will miss an event entirely.)
  • Be willing to occasionally fill-in at the last minute: AV reservations are sometimes made at the last minute and we need to find coverage with very little lead time.
• Communication is critical to your success in this job. You must check your texts, email and voicemail frequently and reply ASAP to all our communications.
• During the week we may receive last minute requests that are not on the weekly schedule and that have to be staffed. We’ll call or send an email seeking coverage for these events and these communications demand a timely response.
• Any sort of problem or technical difficulty you experience while working for AV should be communicated to us immediately.

Experience is not required. We will train you. Any experience you have with projectors, computers, video cameras, sound reinforcement, and audio components will be an advantage. You will be paid for any training time.

Physical requirements: You must be able to climb stairs and lift and/or move relatively heavy equipment including audio speakers, portable projection screens, etc.

You should live on Haverford’s campus. For this job it would not be practical to live off-campus (or to be a Bryn Mawr student.)

Availability: Experience tells us that students who are involved in organized athletics are not good candidates for an AV job. The majority of AV jobs are on weekday afternoons and anyone involved in organized athletics is most likely at practice or a game during this time.

VCAM Media Production Mentor

VCAM Media Production Mentors provide broad support for students, faculty and staff who use the A/V Facilities in VCAM, along with providing support for people checking A/V gear in and out at the Equipment Checkout Room in VCAM 106. If hired, students are expected to work an average of 10 hours a week.

Specific VCAM Media Production Mentor responsibilities include:

• Staffing regular shifts in the Equipment Cage. Shifts will be scheduled during all operational hours of specific rooms in VCAM (Screening Room, Film Edit Room, and Object Study / Film Production Room) and will constitute the majority of the VCAM Media Production Mentor working hours. During this time, VCAM Media Production Mentors check A/V equipment in and out of the equipment cage, maintain and prepare equipment for use in and outside of courses, troubleshoot questions for users in the three rooms listed above, enforce room policy, and assist staff with projects as assigned.

• Off-site technology and AV support. During their shifts, VCAM Media Production Mentors will occasionally leave the Equipment Checkout to help with classroom technology needs within VCAM. These tasks may include setting up projectors, assisting with basic technology issues that arise within VCAM, teaching a particular tool or computer program, or collaborating on a long-term project.

Required skills/experience:

• Comfort navigating both MacOS X and Windows platforms
• Aptitude for learning new equipment and software
• Teaching and/or customer service experience
• Strong oral and communication skills
• Attention to detail
• Dependability and punctuality

Preferred skills/experience:

• Knowledge of creative software, including Adobe Premiere Pro and other Creative suite applications.
• Experience with A/V equipment and software
• Media production experience

Other On-Campus Technology Jobs

Maker Arts Space Student Employee (Alternative Title: Maker Arts Space Cadet)
The Haverford Maker Arts Space, located in the recently renovated VCAM facility, is looking for student workers to conduct lab hours during the 2018-19 school year. All students are welcome to apply but students with work studies will have preference.

What Is A Maker Space?
A maker space is a collaborative workspace for making, learning, exploring, and sharing technologies. These spaces are open to artists, designers, engineers, entrepreneurs, and creative thinkers. Maker spaces have a variety of equipment including 3D printers, laser cutters, and CNC machines. Our lab has an emphasis on the arts, but it is an open-ended space. It could be used for making kinetic sculptures, developing products, interactive design or for a 3D printed replacement knob on a dresser drawer.

Job Duties
A successful candidate will clean and organize the space, monitor the lab, and help lab visitors with equipment in the space. They will provide tours for visitors and answer questions about the technologies in the lab. They will perform routine maintenance on some of the machines and work on larger ongoing projects under the direction of the lab technician.

Required Experience

• Knowledge of vector-based graphics, such as Illustrator, is necessary.
• Comfort navigating both MacOS X and Windows platforms
• Aptitude for learning new equipment and software
• Teaching and/or customer service experience
• Strong oral and communication skills
• Attention to detail
• Dependability and punctuality

Preferred Skills

• Knowledge of 3D design
• Experience with 3D Printing
• Experience with laser cutters
• Experience with vinyl cutters
• An understanding of materials
• Familiarity with some hand tools is a plus.

Training: The candidates hired will receive training. This is a great opportunity to learn more about a maker space. Candidates do not have to be an expert to work in this space, but could become one if they wanted to.

Hours: A minimum of 6 hours per week will be scheduled. Students cannot work more than 20 hours in a week. The lab technician will work on scheduling with each hired student employee. A willingness to work evenings or weekends is preferred.